Frequently Asked Questions Payment Options We use PayPal to take payment. PayPal is a safe, simple way to send and receive money online.You can use any credit or debit card with PayPal, and you do not need to have a PayPal account. Alternativly we can take payment over the phone, using any credit or debit card. Where's my order? For items sent via Royal Mail: Royal Mail state that 90% of their First Class mail arrives the next day, but if yours doesn't they have the following advice:
Is it less than 4 working days since your mail should have arrived? If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no postcode, or unusual circumstances.
Is it more than 4 days since your mail should have been delivered? If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection. We have to allow 14 days to pass before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please send us an email if you do not receive your item(s) within this period so we can help you to retrieve your goods. We apologise for any delay. For items sent via Courier: We use a host of different couriers to dispatch larger, heavier or valuable goods. All items sent via courier should arrive within 2 working days, and will need to be signed for upon delivery. If you are not in when the courier arranges delivery, they will leave a card for you to make alternative arrangements. Can I collect my order? Yes collection is available from our store in Bournemouth. Directions are available on our "Contact Us" page. What are your delivery options? For small items we use Royal Mail 1st Class Recorded, and for larger, heavier or more valuable goods we use a host of different couriers. What if I want my item tomorrow? If your item(s) total weight is below 2kg, please choose Royal Mail Special Delivery, but if your item(s) total weight is over 2kg, please choose the 24 Hour Courier Option. Deliveries to the Scottish Highlands, offshore Islands, Northern Island, Isle of Man or the Isles of Scilly will take 2 working days to arrive. Saturday delivery, as well as timed deliveries are available. Please contact us if you require your order urgently. | 
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